Effective Date: 1 January 2025 · Last Updated: 20 August 2026
Welcome to FlexiHi, the smart integrated system for managing sales, inventory, and purchases. We are committed to protecting your privacy and ensuring the legal and secure use of our services in compliance with the applicable laws in the Sultanate of Oman. By using the platform, you agree to this policy and all its terms.
1. Information Collection
Upon registration and use of the system, we collect the following data:
- User Data: Name, phone number, email address, and account information.
- Business Data: Facility name, business activity type, address, and commercial registration details.
- Operational Data: Supplier databases, customer data, sales records, inventory movements, purchase orders, and invoices.
- Technical Usage Data: IP address, device and browser type, login records, and in-system activity logs.
2. Use of Information
We use the collected data for the following purposes:
- Managing user accounts and employee access permissions.
- Organizing inventory movement and accurately tracking purchases and sales.
- Issuing invoices and financial and administrative performance reports.
- Sending notifications and alerts (such as low-stock warnings or payment notifications) via WhatsApp or email.
- Providing technical support and developing system features based on your business needs.
3. Information Sharing
- We do not sell or rent your data to any third party under any circumstances.
- Limited data may be shared with technical service providers solely for the purpose of system hosting or operating integration services (such as payment gateways or messaging services).
- Data is disclosed to official authorities in the Sultanate of Oman only upon an explicit legal request.
4. Data Storage and Security
- Your data is stored on secure, certified cloud servers featuring advanced encryption.
- We implement strict technical and organizational measures to protect your data from unauthorized access.
- In the event of a security breach, we commit to notifying affected users within a reasonable timeframe.
5. Automated Communication (WhatsApp)
- The system sends automated operational messages (invoices, shipping notices, purchase alerts).
- The user acknowledges having obtained prior consent from their customers to contact them via the channels provided by the system.
- FlexiHi is not liable for any legal consequences arising from the user utilizing the system to send unsolicited messages (Spam).
6. Outages and Downtime
- The system may be temporarily suspended for routine maintenance or updates.
- We are not responsible for any direct or indirect commercial losses resulting from temporary service interruptions.
- We make every effort to ensure continuous service with a high uptime percentage.
7. User Rights
- The right to export a copy of your data (sales, inventory, customers) at any time.
- The right to request the modification or deletion of your stored data.
- The right to terminate the subscription, subject to the financial terms agreed upon in the service contract.
8. Payment and Refund Policy
- Subscription fees (annual/monthly) are non-refundable after service activation and the commencement of system usage.
- In cases of permanent suspension or a complete technical shutdown on our end, the user will be compensated based on the remaining period of their subscription.
9. Policy Amendments
- FlexiHi reserves the right to amend this policy to serve business interests and ensure compliance with legal regulations.
- Users will be notified of any material changes via email or through the system's dashboard.
10. Contact Us
- Email: sales@flexihi.com
- Phone: +96896747611
📌 Legal Note: This policy has been prepared in compliance with the applicable laws and regulations in the Sultanate of Oman, as well as global data protection standards. Your use of the FlexiHi system constitutes your full agreement to all the terms stated above.
